Freed
Support
Need help with Freed? Most answers are below. If yours isn't, write to us and we'll get back to you.
Please include your iPhone model, iOS version and Freed version (shown in Settings in the app). You can also send anonymous feedback from Settings → Feedback in Freed.
Frequently asked questions
Are my videos and photos uploaded anywhere?
No. Freed compresses everything on your iPhone, using its built-in hardware encoder. Your media never leaves your device. See the Privacy Policy for the details.
Why does Freed need an internet connection?
Freed is free because it shows ads, and ads need a connection. Compression itself always happens on your device. If you're offline, Freed asks you to reconnect; its Settings remain available.
Does compressing replace my original?
No. Freed saves the compressed copy as a new item in Photos. Afterwards it offers to delete the original, but only when you confirm, and iOS moves it to Recently Deleted, where you can still recover it.
I compressed a video but my free storage didn't go up. Why?
Space comes back only once the original is gone. After deleting it, empty Photos → Albums → Recently Deleted to free the space immediately; otherwise iOS removes it after about 30 days. If you use iCloud Photos, the change also syncs to your other devices.
Which quality should I choose?
Each quality level shows the expected size and a short description of how it will look. Balanced is a good default. You can preview a few seconds of the result before compressing a single video.
How does “Set size” work?
Enter the maximum size you need (for example for an email attachment) and Freed picks settings that stay under it. If a size is too small for the video's length, Freed tells you instead of producing a file that goes over.
Can I compress several videos or photos at once?
Yes. Select several items in a grid, or pick several from Files, and Freed compresses them as a batch. The Free up tab also suggests the items that would free the most space.
Does it work with Live Photos?
Yes. You can keep the photo live, or keep only the still photo for extra savings.
What is Auto-compress?
When it's on, Freed prepares new videos in the background, typically while your iPhone is charging. Nothing in your library changes until you open Freed, review the results and save them. Prepared copies are kept for up to 14 days.
How do I change ad or tracking choices?
Tracking: iOS Settings → Privacy & Security → Tracking. In the EEA, UK and Switzerland you can also reopen the consent form from Settings → Privacy choices in Freed. Diagnostics can be turned off with Settings → Share diagnostics.
Troubleshooting
Freed can't see my videos or photos
Open iOS Settings → Apps → Freed → Photos and choose Full Access. With Limited Access, Freed can only see the items you selected.
A video in iCloud won't open
If Optimize iPhone Storage is on, the full video may only be in iCloud. Open it once in the Photos app to download it, then try again in Freed.
Compression stopped when I left the app
On iOS 26 and later, Freed keeps working in the background and shows its progress in a system card. On earlier versions, iOS allows only a short time in the background, so keep Freed open for long videos.
Something else went wrong
Make sure you have the latest version of Freed from the App Store and some free storage (Freed needs room for the compressed copy before the original can be deleted). If the problem continues, email us with the steps that lead to it.